Refund policy
The MZR Elite – Return & Refund Policy
Last Updated: July 2026
At The MZR Elite, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
Products may be returned within 30 days of delivery if they:
- Are unused and in original condition.
- Include original packaging, tags, and accessories.
- Show no signs of wear or damage.
Non-Returnable Items
The following items cannot be returned:
- Personalized or engraved products.
- Gift cards.
- Final sale or clearance products.
- Used or damaged items caused after delivery.
Refund Process
After receiving and inspecting the returned product:
- Approved refunds will be issued to the original payment method.
- Processing may take 5–10 business days depending on your payment provider.
Exchanges
We replace products only if they are:
- Defective
- Damaged
- Incorrect item received
Return Shipping
If the return is due to our error, we cover shipping costs.
For customer preference returns, return shipping costs are the customer's responsibility.
Damaged Items
Please contact us within 48 hours of delivery with:
- Order Number
- Photos of the damaged item
- Photos of packaging
Contact
Email: